LunaSMM provides digital services to increase interaction for social media platforms.
The services offered are within the scope of intangible goods performed instantly in the electronic environment pursuant to Law No. 6502 on Consumer Protection.
2. Warranty, Refill, and Technical Conditions
When you place an order, the system automatically detects the current count and determines the start and target count accordingly. If you place another order on the same link before the first one is finished, the system sees the start count incorrectly (old) and the process is wasted. No refund or refill is provided in this case.
Refill is only valid for drops between the start and end values determined at the time of order. For example; in an order starting with 1000 and ending at 1500, if the count drops to 1300, a refill is made, but if the current count drops below the start value of 1000, no refill can be made.
In case of drops, the refill process is only valid for services that explicitly include the phrase "Guaranteed" or "Refill" in the service name or description. No refill or refund is strictly made for services specified as Non-Guaranteed (No Refill). In guaranteed services, the obligation is limited only to completing the missing amount (refill); no cash refund is made.
Delays may occur in refill processes, the process may be disrupted, or it may become technically impossible due to large-scale updates (major updates) to be made by social media platforms or providers. These situations are considered force majeure, and the refill guarantee may not be operable during this period; our site is not responsible for such platform-originated interruptions.
Speed and drop rates in service descriptions are estimates; they may vary based on instant density and platform updates.
Orders with changed links, updated usernames, or accounts set to private cannot be refilled.
Placing an order higher than the max amount stated in the service name, or attempting to exceed the max amount by placing multiple orders, will cause your balance to be burned. In this case, no refund will be provided.
3. User Obligations
The user agrees to comply with laws and platform rules while using the site.
The site is not responsible for disruptions caused by user errors (wrong link, private profile, wrong category selection).
Our site is not responsible for consequences arising from malicious use of orders placed through our site; all legal responsibility in such actions belongs to the ordering user.
All responsibility belongs to the user in cases such as account closure, restriction, or content deletion resulting from orders.
4. Order, Invoice, and Right of Withdrawal
Orders are processed automatically after payment confirmation.
Pursuant to Article 15 of the Regulation, there is strictly no right of withdrawal or refund for instantly performed services (Likes, Followers, Views, etc.).
If you would like a personalized invoice issued in your name for your payment, you must open a support request and provide your information within seven days. For requests not processed by the seven days, a collective invoice will be issued under the name "Various Customers" as per regulations. These collective invoices are not personalized; they cannot be changed, canceled, or shared later.
5. Refund and Balance Policy
Balance loads are prepayments for service and work as a digital wallet. Cash refunds are not made for unspent balances, canceled orders, or platform-related issues; the amount is reflected in the site balance.
Order cancel buttons are a system option and may not always be active.
6. Intellectual Property and Security
Unauthorized copying of site content is prohibited. The user is obliged to cover material damage if they harm the site using manipulative software or bots.
Account security is entirely the user's responsibility.
7. PDPL and Processing of Personal Data
Pursuant to the Law on Protection of Personal Data (KVKK) No. 6698, your personal data (name, surname, email, phone, IP address) obtained within the scope of your membership are processed for the purpose of service performance, invoicing, and fulfilling legal obligations.
Your data is not shared with third parties except when requested by judicial/administrative authorities or in cases of legal obligation. By becoming a member, the user is deemed to have given "Explicit Consent" to the processing of their data within this scope.
Users have the right to apply to the data controller under Article 11 of KVKK to learn whether their personal data is processed, to request correction, deletion, or destruction.
8. Cookie Policy and Rights of Modification
The site uses cookies and similar tracking technologies to enhance user experience and ensure security. By continuing to use the site, you are deemed to have accepted the use of cookies.
Site management reserves the right to change these agreement terms without prior notice. The updated agreement becomes effective from the moment it is published on the site.
9. Dispute Resolution
The Laws of the Republic of Türkiye shall apply to any dispute arising from this agreement, and Istanbul Courts and Enforcement Offices are authorized.
The user agrees that the site's database, server records, and electronic messages will constitute definitive and exclusive evidence in possible disputes pursuant to Article 193 of the Code of Civil Procedure.
