Why Isn't My Order Progressing? Common Issues
Sometimes orders may progress more slowly than you expect or remain pending for a while. Most of the time, there is a simple explanation and a quick solution for this. In this guide, we have gathered the most common causes and what you can do about them.
Most Common Causes
- Private profile: Delivery cannot be made if your account is private. Make your profile public.
- Incorrect link: A wrong link or username may have been entered. Check the link.
- Re-ordering the same link: When a new order is placed on the same link before the previous one is finished, the system detects the starting count incorrectly and the order does not progress.
- Platform updates: Delivery may be delayed during major updates (force majeure) made by social media platforms.
- High load: Due to instant system load, the start time may differ from the one in the description.
What Should You Do?
- Check your link and profile privacy.
- Avoid placing more than one active order on the same link.
- Wait for a while; in some services delivery progresses gradually.
- If the issue persists, create a support request and report the situation with your order number.
About Order Cancellation
Order cancellation buttons are a systemic option and may not always work properly. Even if the cancellation goes through, the spent balance is not refunded in cash; the amount is reflected to your site balance.
Note: The speed and start information in service descriptions are estimated data; they may change according to instant load and platform updates. Therefore, minor delays should be considered normal.