Parties
This User Agreement (“Agreement”) is entered into by and between LunaSMM and the individual who registers as a user on the website located at LunaSMM.com (“Site”). The Agreement shall come into effect upon the User’s electronic acceptance and shall remain in force until it is terminated pursuant to the procedures outlined herein.
Subject and Scope of the Agreement
This Agreement regulates the general terms of use, general rules, and legal responsibilities of the parties regarding all services you will receive from LunaSMM. The Agreement must be read before registering on or using the Site; if the stated terms are not suitable to the User’s intent, the Site should not be used. By registering on the Site, completing the form that contains personal information, or using the Site, the User is deemed to have accepted the written terms.
LunaSMM reserves the right to modify, recreate, or suspend any service, product information, usage conditions, or content on the Site without prior notice. All changes to the Agreement shall take effect as of the date of publication on the Site. LunaSMM provides online services only and ensures instant (non-shipping - online) delivery. If, for any reason, the service cannot be completed, the User will be notified and the service will be completed within a minimum of 30 days. If completion is not possible, the service will be canceled and a refund will be issued. In any other case, no refund will be provided. Balances loaded to the Site are non-refundable and can only be used for services offered within the Site. The User acknowledges that no refund request will be made after the balance loading process. Unused balances remain in the User's account but will not be refunded or transferred to another account. The User's rights under the Law on the Protection of Consumers remain reserved to the extent applicable.
General Use
Unless otherwise specified, the services provided via LunaSMM and the Site are subject to fees. The User’s access to the Site may be blocked under legal obligations or in the following cases, and LunaSMM reserves the right to exercise all legal rights against persons who engage in, attempt, or participate in such actions:
- Recording incorrect, irregular, incomplete, or misleading information, or content that does not comply with general moral rules or that conflicts with the laws of the Republic of Turkey;
- Copying the Site’s content partially or entirely;
- Sharing username, password, or similar information and access rights with third parties (including unauthorized use of the system by others), with all resulting damages being the sole responsibility of the User;
- Using another person’s identity, email address, or IP address, or accessing or using other users’ private information;
- Using software or carrying out activities that threaten the security of LunaSMM, the Site, or other users, or that disrupt, endanger, or block the functioning of the Site, or attempting to obtain, delete, or modify information.
LunaSMM and the Site accept no responsibility for the closure of accounts resulting from such actions.
Use of Intellectual Property
The corporate identity, appearance, content, domain name, brand name, logo, and other materials of LunaSMM and the Site are legally protected as the property of LunaSMM. These materials may not be copied, reproduced, modified, or distributed in any way. Such actions may result in legal and criminal liability, and LunaSMM reserves all rights arising from relevant laws.
Responsibilities
Users and visitors may not engage in any activity that prevents or complicates the use of LunaSMM and the Site, forces the system via automated programs, or involves fraudulent attempts. Otherwise, they accept that their membership will be terminated and that they will bear all legal and criminal liability. Backing up messages exchanged with LunaSMM and the Site is the responsibility of individuals, and such backups are recommended to prevent potential grievances. LunaSMM and the Site are not responsible for any loss, deletion, or damage of message content.
Account deletion or cancellation requests can be made by creating a support ticket. Users requesting this process accept that there is no return and that they will lose access to the Site. Nevertheless, LunaSMM and the Site may decide not to delete all records belonging to the User. Users of deleted accounts cannot claim any rights or compensation.
LunaSMM and the Site reserve the right to contact Users through any communication channel provided during registration for communication, marketing, notifications, and other purposes, unless otherwise notified in writing. By accepting this Agreement, Users acknowledge and declare that LunaSMM and the Site may engage in such communication activities unless they provide written notice to the contrary.
Additionally, LunaSMM and the Site may determine separate rules and obligations for specific services, which Users are deemed to accept in advance. All rights of LunaSMM and the Site under applicable legislation are reserved. Any contrary actions may result in legal and criminal liability.
Service Continuity
LunaSMM and the Site may, without prior notice, make unilateral changes to the Agreement to ensure service continuity, or may suspend, alter, or cancel the service permanently or temporarily without providing justification. These changes shall take effect upon publication, be updated with the date on this page, and, if deemed necessary, may also be communicated to Users via email or SMS. As soon as any reason for termination occurs, LunaSMM and the Site shall have no further liability toward the User without the need for additional notice.
Privacy
The information of users visiting LunaSMM and the Site may be tracked for the purpose of providing better service. The transactions performed by Users via LunaSMM and the Site and the content of the services are kept confidential and are not shared with third parties. However, orders placed by the User are shared with service providers. Upon request from official government institutions, records may be provided to authorized officials.
Credit card information required on the payment page is not stored by LunaSMM and the Site or on the servers of the companies providing the service, in order to ensure the highest level of security for Users who load balance to their accounts. Therefore, payment transactions occur between your device and the bank or online payment systems via the LunaSMM and Site interface. Users can access and modify their own information in the system. No other User can access or modify this information.
Refund Policy
In service contracts where the provision of the service has begun with the User’s approval before the expiration of the right of withdrawal period, the User cannot exercise the right of withdrawal. Cancellation/refund requests will not be accepted after orders are entered into the system. If the order is not completed or is partially completed, the system will automatically issue a refund. Since the payment made cannot be refunded in cash, it can only be used for services provided on LunaSMM and the Site.
LunaSMM and the Site do not guarantee or declare that likes, followers, views, and other services will be permanent. In case of drops, no refund will be made unless the service provider offers refill. Users shall not have any claim or right to complain regarding drops. For orders placed under conditions such as account privacy settings or username changes, no refund will be issued unless the service provider provides it. Balances loaded to the Site are non-refundable and can only be used for services provided on the Site. Users acknowledge that no refund request will be made after the balance loading process. Unused balances remain in the User's account but will not be refunded or transferred to another account.
Once it is confirmed that a refund will be issued, LunaSMM will enter the refund into the bank POS system on the fifth day of the week (Friday). After the refund is processed, it may take 3-7 business days for it to be reflected in the account.
Last Update: February 10, 2025